Insights for a 10-Year Vision to Redefine Startup Marketing
Generative: Field visits, IDIs
Uncovering Churn Drivers to Inform a SaaS Retention Strategy
Iterative: VoC surveys (CSAT, UMUX, etc)
Check out this video! I presented a case study to Ladies that UX Atlanta about a UX research project that spanned two years during my time at Mailchimp.
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